Frequently asked questions
Here you will find answers to the most frequently asked questions about ordering, delivery, subscriptions and our organic menus.
General
What is Bio Baby Kitchen?
Bio Baby Kitchen is a concept for freshly prepared, child-friendly meals for toddlers. We combine high-quality ingredients, balanced recipes and easy order planning to support families in everyday life while enabling healthy nutrition.
Who is the offer intended for?
Our offer is aimed at families with toddlers who value high-quality nutrition while also wanting to shape their everyday life consciously. We see ourselves as a supportive partner for parents who want to give their children the best — with more time for shared moments.
Why do parents order from Bio Baby Kitchen?
Because trust, quality and time are especially valuable in everyday family life. We combine fresh, child-friendly nutrition with easy planning — so families can focus on what really matters.
How often are the menus updated?
Our menus are created regularly and published two weeks in advance. This way you can plan your orders calmly and choose flexibly.
Delivery & collection
How are the meals delivered and stored?
The dishes are freshly prepared and delivered or handed over packaged and chilled. At home, the meals should be stored in the refrigerator.
Which areas do you deliver to?
We currently deliver within Frankfurt am Main. Further areas are planned for the future.
How much are the shipping costs?
The shipping costs are shown transparently during the order process and depend on the delivery area.
When will my order be delivered?
Delivery takes place on the respective booked delivery day between 10:00 a.m. and 3:00 p.m.
Can I also collect my order?
Yes, you can also conveniently collect your order from us on site. The collection times are shown during the order process.
Products & quality
Are all meals really freshly cooked?
Yes. All dishes are freshly prepared as needed — without industrial pre-production. This way we ensure maximum quality, freshness and nutrient preservation.
Are the meals age-appropriate for children?
Our recipes are specially tailored to the needs of toddlers from 1 year and are based on current nutritional science recommendations for children.
Do you use organic ingredients?
We place great value on high-quality raw materials and use ingredients from certified organic farming. Quality, freshness and origin are at the heart of our selection.
Are the products organic-certified?
We work according to the requirements of organic certification and use correspondingly labelled ingredients. Details on certification can be found in the imprint or on our website.
Do the dishes contain sugar or salt?
Our meals come without unnecessary additives. We deliberately avoid added sugar as well as heavily salted or over-seasoned dishes and orient ourselves to the needs of children.
How long do the meals keep?
Our freshly prepared dishes keep for several days when refrigerated. The exact best-before date can be found on the respective label.
How do I warm up the meals correctly?
The meals can be gently warmed in a water bath or in the microwave.
Subscriptions
Can I pause or change my subscription?
Coming soon
Order & payment
How does ordering work?
Our menus are available online two weeks in advance. You flexibly select the desired dishes and delivery days and complete the order conveniently online.
By when can I order?
Orders for the next delivery day are possible until 2:00 p.m. For later days you can order in advance at any time, as long as the desired date is available in the menu.
Can I select meals for different days?
Yes. You can combine dishes for several delivery days in one order. Delivery takes place on the respective scheduled day, as we prepare each meal fresh.
Can I change or cancel my order?
Changes or cancellations are possible until the respective order deadline. After that we begin fresh preparation, so adjustments can unfortunately no longer be taken into account.
It's best to contact us by email or phone.
How can I pay?
We accept common payment methods such as credit card, PayPal and instant bank transfer. Payment is made conveniently online during the order process.
Contact & advice
How can I reach you with questions?
You can reach us by email or via the contact form on the website. We usually respond within 24 hours.
Do you work with nutrition advisors?
Yes! We cooperate with DGE-certified nutrition advisors who support parents individually and recommend Bio Baby Kitchen.